Abstract

Purpose of the study: The purpose of this paper is to assess the knowledge sharing and job performance from psycho-social perspectives on Al Ain Municipality in UAE.

Methodology: Since this is a conceptual study, so this paper only focuses on the literature survey and logical explanation based on the facts discussed.

Results: The results of this study show that loss of knowledge can result in duplication of work, unreasonable searches for expertise and knowledge, and employees not learning from the experienced. Not all knowledge in the organisations is of critical value, and therefore need not be captured and retained, but the critical knowledge that is at risk of loss should be captured.

Implications: The awareness of knowledge loss through staff attrition may motivate companies to institutionalise specific processes to capture the tacit knowledge of their employees as much as possible.  It is advisable for firms to have strategies in place on how to capture and retain their workforce’s knowledge.

Novelty: This research contributes significantly on the knowledge management from psycho-social perspectives and from the vantage point of United Arab Emirates. Upon the analysis of the data collected, the research may provide recommendations for the policy makers, academicians, practitioners as well as decision-makers and other stakeholders.

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